AI is a boon for eCommerce

Once the stuff of science fiction, artificial intelligence (AI) is currently on track to becoming a key part of modern businesses. According to experts, 2020 is the year that 85% of all customer interactions with a business will occur via machine learning programs. eCommerce businesses are among those that will benefit greatly from the use […]

How AI can shape the future of VoIP

AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here’s why. Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention For […]

Can AI enhance your e-commerce business?

Artificial intelligence (AI) or “machine learning” has quickly transformed from science fiction to reality, and is currently on track to become an integral part of the corporate business environment. According to experts, by 2020 85% of all customer interactions with businesses will occur via machine learning programs. So if your organization has an e-commerce component, […]

Artificial intelligence to reshape VoIP

Incorporating Artificial Intelligence (AI) in internet phone systems seems like the logical next step to improving business telecom. However, it’s only now that businesses are truly embracing such hi-tech advances in VoIP. AI developers are paving the way for automated processes that have the potential to significantly enhance VoIP performance. Contact Center Operations Thanks to […]

2018: The year of social media

Big-name social media platforms such as Instagram, Facebook and Snapchat are more interactive and responsive than ever. However, these platforms now have a plan to move another step forward in 2018. Here are the top 5 trends you should watch out for this year. The boom of Augmented Reality The launch of the new iPhones […]